Encountering Internet trolls is, unfortunately, an inevitable part of being online. These individuals thrive on negativity, disruption, and provoking strong emotional reactions. While it is tempting to lash out or engage, doing so rarely leads to a positive outcome. Here, we’re equipping you with the appropriate response to Internet trolls that contributes to a more positive online experience for everyone.
What Is an Internet Troll?
An Internet troll is someone who intentionally posts inflammatory, off-topic, or offensive comments online. These people may lurk on social media, forums, or comment sections, waiting for the perfect opportunity to provoke other users. Their motivations can vary—boredom, a desire for attention, or even malice. Regardless of their reasons, trolls feed on reactions. Engaging with them, even to provide logical arguments, often encourages them to continue their disruptive behavior.
Why Your Reaction Matters
Your response to trolls can either diffuse or escalate the situation. They thrive on the energy they extract from others. The more attention you give them, the more successful they feel. Moreover, engaging can cause the dialogue to spiral into even more hurtful, offensive territory. This is the exact opposite of what you should do if you want to be trauma informed in online spaces and cultivate respect for all users.
On the other hand, ignoring trolls denies them the gratification they seek. Remaining composed and recognizing their behavior for what it is—a ploy for attention—immediately lessens their power.
The Best Response Is No Response
As we just mentioned, the golden rule for dealing with Internet trolls is simple: don’t engage. Silence can be surprisingly powerful. Without a reaction, trolls often lose interest and move on. By choosing not to feed into their antics, you protect your own peace of mind and reinforce the idea that their behavior won’t reward them with attention. Avoid arguing, defending yourself, or attempting to educate them—it rarely makes a difference.
If You Must Engage…
Sometimes, ignoring a troll isn’t entirely possible—like when misinformation needs to be corrected for the sake of other users or when their comments directly harm others. Moreover, not all hurtful or misinformed comments are from trolls; they’re from genuine people looking to start conversations, albeit tense ones.
If you choose to engage, remain calm and polite. If you can, don’t address the troll’s comment directly—address other people reading the thread. Regardless, avoid personal attacks and stick to clear, factual points.
Once you’ve addressed the issue, disengage quickly to prevent a drawn-out argument. Remember, the goal is to minimize interaction as much as possible.
At the end of the day, understanding what the appropriate response to Internet trolls is can help you maintain a healthy relationship with the online world. While their presence can be frustrating, you hold control over how you respond. Stay calm, focus on the positive, and don’t waste your time on negativity that doesn’t serve you or others.
